Refund policy
Return and Refund Policy
Last updated: [Insert Date]
At Spirits Prime (operated by VREH DIGITAL LLC), your satisfaction is our top priority. If you are not fully satisfied with your purchase, we are here to help.
1. Return Window
You have 30 days from the date of delivery to request a return. To be eligible, the item must be unused, in its original condition, and in its original packaging.
2. Non-Returnable Items
- Items marked as final sale or clearance
- Gift cards
- Personal care items once opened
- Products damaged due to misuse or normal wear
3. How to Initiate a Return
To start a return, please email us at support@getspirits-prime.store with your order number and the reason for the return. Our team will reply within 24–48 business hours with detailed return instructions.
4. Return Shipping
Unless the item is defective or was shipped in error, return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
5. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 5–10 business days. Depending on your bank or card issuer, additional processing time may apply.
6. Exchanges
If you received a defective or damaged item, we will gladly replace it. Please contact us within 7 days of delivery with photos of the issue.
7. Late or Missing Refunds
If you have not received your refund after 10 business days, please first check with your bank or credit card provider. If the issue persists, contact us at support@getspirits-prime.store.
8. Contact Us
VREH DIGITAL LLC
2335 E. Atlantic Blvd STE 200
Pompano Beach, FL 33062
Email: support@getspirits-prime.store